Refund Policy

At the house of Casaharmony, we are committed to ensuring your satisfaction with every purchase made on our site. However, if an item does not meet your expectations, we have a clear and fair return and refund policy in place.

General Conditions

• Returns are accepted within 14 days following receipt of your order.
• Items must be returned in their original condition, unused, unwashed, undamaged and in their original packaging.
• Items on sale, made to order or shipped in Switzerland are not not eligible on the way back.
• Return costs are the responsibility of the customer and are applied as follows:
  • Orders under €30: Free return
  • Orders between €30 and €70: 8€
  • Orders between €70 and €120: 16€
  • Orders over €120: 24€
  • Orders over €170: 32€

Non-Returnable Items

• Custom Items and Custom Sizes: Are only eligible in the event of a manufacturing defect.
• Items on sale: Items purchased on sale or with a discount code cannot be returned.
• Made-to-order items: Some collections, marked "Made to Order" on the product page, are made to order only and cannot be returned. These items are specially made to your specifications and are not mass-produced, so they cannot be returned. However, they may be exchanged in the event of an obvious manufacturing defect.
• Orders shipped to Switzerland: Returns from Switzerland are not possible.

How to Submit a Return Request

To submit a return request, you must go through your customer area by logging in to your account Casaharmony. Once connected:

1. Go to the section "My Orders".
2. Select the relevant order.
3. Follow the instructions to submit your return request.

Any request made outside of this procedure will not be not taken into account.

Refund Process

Once your return request is approved and we receive the item, it will be inspected to ensure it is in perfect condition. If the conditions are met, we will process the refund to your original payment method as soon as possible.

Need Help?

If you have any additional questions regarding our return and refund policy, please do not hesitate to contact our customer service at contact@casaharmony.frWe are here to answer your questions.