Have a question? We have the answer.
Welcome to our space dedicated to questions, advice, and feedback. We are delighted to help, whether you need information about our products, decorating suggestions, or assistance with specific concerns. Your experience with Casaharmony matters greatly to us, so please feel free to contact us at contact@casaharmony.fr or simply fill out the form below. Our customer service team is available Monday to Friday from 9 a.m. to 5 p.m.
Frequently asked questions
Delivery
When will I receive my order?
When will I receive my order?
Our delivery times generally range from 4 to 10 business days
depending on your location. Made-to-order items require 4 to 5 days to make, followed by one
week for delivery. Once your order has been shipped, a tracking number
will be provided so you can track its progress.
How can I track my order?
How can I track my order?
Once your order has shipped, you will receive your tracking number along with a link allowing you to track your order’s progress in real time.
Which countries do you ship to?
Which countries do you ship to?
We deliver to France, Switzerland, and Canada.
Deliveries to Monaco and the French overseas departments and territories are not supported. When
checking out, you will see the delivery options available
for your address.
Returns and refunds
How do I return a product?
How do I return a product?
To submit a return request, you must go through your customer account by logging in to your Casaharmony account. Once logged in:
- Go to the "My Orders" section.
- Select the relevant order.
- Follow the instructions to submit your return request.
Any request made outside this procedure will not be processed.
For more information about our return and refund policy, follow this link
How long does it take to receive my refund?
How long does it take to receive my refund?
Once the product has been returned and inspected, your refund will be processed within 5 to 10 business days. You will be notified as soon as the refund has been issued.